Baggage Shipping FAQs

1) What kind of insurance do FordEx provide?
A) A) We are authorised and regulated by the FSA (Financial Services Authority) and therefore we are able to arrange insurance cover for domestic and overseas moves.

It is recommended that your goods are insured and we can offer cover as follows:

1. Owner Packed: this is the basic insurance for owner packed items covering loss and theft but excluding damage and breakage.
The charge is 2.5% of the declared value of the goods.

2. All Risks: this covers all goods that have been packed by us or our agents and includes loss, theft, damage and breakage.
The charge is 3.5% of the declared value of the goods.

The minimum charge for insurance is US$ 50.00. Insurance Premium Tax is payable in addition, at 5% of the premium. Detailed terms and conditions of the insurance cover will be provided to you.

2) How much do I insure my goods for ?
A)What ever the cost is to replace in the country of destination. Please be as detailed as possible when completing the Insurance Proposal form.

3) How much notice must I give to book my shipment ?
A) Please give as much notice as possible so our sales staff can book in the most suitable dates and prepare all relevant paperwork for your shipment.

4) Can I pack myself ?
A) Yes, we can supply you with all the necessary materials but we do strongly recommend that you take advantage of our professional packing service.

5) Are FordEx packers trained ?
A) Our packers undergo training at all times to maintain top quality level packing required by FordEx.

6) What happens on arrival at destination ?
A) When your shipment arrives at it`s destination port you will be contacted by our appointed agent to arrange customs, quarantine, clearance and if required delivery of the shipment to your address. If storage is required before delivery this can be arranged with our agent.

7) When do I pay ?
A) Full deposit payment will be required on confirmation of booking.

8) What items are prohibited for shipping ?
A) The following items cannot be accepted for shipping or storage:-
Firearms, ammunition and explosives, hazardous items such as fireworks, toxic or poisonous substances ,swords, sabres, daggers, spears, switch blades, hatchets, items made from animals on the endangered species list (e.g. ivory), foodstuffs, plants, herbs & spices, dried flowers, bulbs, seeds, pine cones, pot pourri, soil, sand, straw & hay, unprocessed furs, skins and hunting trophies, alcohol, medicines & narcotic drugs, pornographic materials.

9) What sizes of cartons do FordEx provide ? Can we use our own cartons?
A) Please sea Carton types & Packing Materials .Our most popular cartons are our Tea Carton and 3 Cubic Foot Carton. Please note there is a charge for more than one delivery of boxes, so we suggest that you order more cartons than you may need in case you underestimate the size of your shipment. The cartons are free of charge, and we can collect any unused boxes on your collection date.
B) You can use any strong/good-quality carton or suitcase. Please note that stereo, computer or electrical cartons, etc. are normally intended for domestic distribution and are unsuitable for export shipments. We can arrange crating of items such as plasma TVs and computers for extra protection during transit for an additional fee.

10) What does volumetric weight mean for airfreight shipments ?
A) According to the international air cargo convention to charge for weight or volume, below is the formulae for whichever is the greater volume to ensure that the air carriers receive a reasonable amount of revenue for light items.
In CM'S: length x height x width divided by 6000
In IN`S : length x height x width divided by 366

11) Whats the difference between door to door and door to port ?
A) Door to Port is collection from your residence and delivery to destination port only where you will have to collect and Door to Door is collection from your residence and delivery to your address (curb side only).

12) Who long will it take for my shipment to get to its destination?
A) Allow 3-12 days for airfreight shipments and 5-10 weeks for sea freight shipments. Please note that these transit times are not guaranteed and can vary from destination to destination.

13) How can I pay ?
A) We accept payment by credit card, debit card, cash, cheque and bank transfer. Cheques must be cleared first so allow 7 working days (not recommended for urgent airfreight shipments) and cash payments are to be made at our offices in China.

14) What trade associations are FordEx affiliated to?

International Association of Movers (IAM) membership Certificate: 
FordEx is an accredited member of the International Association of Movers. Founded in 1962; IAM is dedicated to fostering an industry-wide commitment to the highest standards of international household goods moving services. Membership of IAM allows FordEx access to reputable movers and forwarders worldwide.

Road Haulage Association (RHA):
FordEx is a member of the RHA, whose buying power to negotiate exclusive savings on a range of key haulage services, saves FordEx time and money. In turn, our customers benefit from these efficiencies.
15) What trade associations are FordEx affiliated to?

Always remember that no carton should weigh more than 35 kilos for health and safety regulations, so make sure you choose the smaller cartons for heavier items. We provide bubble wrap and packing tape free of charge to assist with your packing. When packing multiple cartons, it is essential to distribute the weight evenly. Overloaded items are much more susceptible to damage in transit.

Any furniture items will need to be professionally packed by us for an extra cost. We can also professionally pack shipments of any size with or without furniture. Packing charges are variable depending on size of job, complexity and location.

16) How do I arrange delivery and collection of my boxes?

   Deliveries of boxes, bubble wrap and tape can be arranged to most areas with 24-48 hours' notice. The same notice period is required for collections. Where we supply boxes, cartons or packing    materials, they may be retained by you indefinitely upon payment of a deposit of US$ 80.00.

   We operate nationwide between the hours of 07:00 and 18:00 Monday to Friday and 07:00-13:00 on Saturdays within London. Out of hours collections are often possible: please contact us for more information or to make arrangements.

Please bear in mind that cartons and packing materials remain our property until your shipment is paid in full.

  17) Can I deliver my cartons to an Excess Baggage Office?

   Yes, you can. However, this needs to be arranged in advance so that the relevant office can prepare to deal with your baggage. Click here to view our locations.

   18) Will I have to pay duty and taxes?

    Duties vary widely according to origin and destination. In many cases goods owned and used for at least 6/12 months are non-dutiable. Likewise, within the European Union, goods are normally in free circulation and therefore not dutiable. Please see the Customs section of this website, or contact us directly. Please bear in mind that we have no control over the actions of customs services anywhere in the world. It is your responsibility to ensure that you abide by the rules and regulations of the country that you are sending your goods to (or receiving them from).



     For door to door consignments there may be additional charges at destination. Some countries have government charges for quarantine clearance; others have examination and X-ray fees, etc. All duties and taxes are excluded from the quotation you receive from us. Our door to door charges include the pre-payment of destination port/airport unloading, normal customs clearance and delivery charges to your residence overseas.

If you send your baggage to port or airport only, you will be responsible for local unloading, and dock/port or airport charges. These will vary according to destination.

For more information please contact us.


     18) Are there any charges at destination?

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