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FordEx Claims

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  • UPS & DHL Air Express - Claims for loss or damage need to be reported within 2 weeks of the delivery date or expected delivery date in the case of loss.

     

  • DHL Europlus - Claims must be reported within 28 days from despatch for loss, 14 days for damage, part loss and part consignment.

     

  • Original packaging must be kept at delivery address if claim is to be pursued. Failure to do so may void the claim.

     

  • Items that have arrived damaged must be kept at the delivery address for inspection by the carrier if required.

     

  • Photographs of packaging and damaged item itself will help resolve claims.

     

  • Once a shipment has been reported missing the carrier will request a full description of the package in order to conduct a depot search. Only once this has been completed can a claim be submitted.

     

  • The carrier may require evidence of value such as original receipts in order to substantiate a claim.

     

  • Successful claims will usually include a refund of the carriage costs.

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