FordEx Link:Home>>>>FordEx Claims

FordEx Claims


  • UPS & DHL Air Express - Claims for loss or damage need to be reported within 2 weeks of the delivery date or expected delivery date in the case of loss.


  • DHL Europlus - Claims must be reported within 28 days from despatch for loss, 14 days for damage, part loss and part consignment.


  • Original packaging must be kept at delivery address if claim is to be pursued. Failure to do so may void the claim.


  • Items that have arrived damaged must be kept at the delivery address for inspection by the carrier if required.


  • Photographs of packaging and damaged item itself will help resolve claims.


  • Once a shipment has been reported missing the carrier will request a full description of the package in order to conduct a depot search. Only once this has been completed can a claim be submitted.


  • The carrier may require evidence of value such as original receipts in order to substantiate a claim.


  • Successful claims will usually include a refund of the carriage costs.

--Our Partner--